Privacy Policy
APPLICABILITY:
Shubh Aagama (India) recognizes the importance of privacy of
its users and also of maintaining confidentiality of the information provided
by its users as a responsible data controller and data processer.
This Privacy Policy provides for the practices for handling
and securing user's Personal Information (defined hereunder) by SA and its
subsidiaries and affiliates.
This Privacy Policy is applicable to any person (‘User’) who
creates a profile by registering on SA
website ____________________ (“Shubh Aagaman Platform”) for accessing Shubh
Aagaman Platform and facilitating the processing of booking of any
product(s) or service(s) made available by SA on Shubh Aagaman
Platform.
For the purpose of this Privacy Policy, wherever the context
so requires "you" or "your" shall mean User and the term
"we", "us", "our" shall mean SA. For the purpose of this Privacy Policy, Website means the
website(s), mobile site(s) and mobile app(s).
By using or accessing the Shubh Aagaman Platform,
the User hereby agrees with the terms of this Privacy Policy and the contents
herein. If you disagree with this Privacy Policy, please do not use or access
our Shubh Aagaman Platform.
This Privacy Policy does not apply to any website(s), mobile
sites and mobile apps of third parties, even if their websites/products are
linked to our Website. User should take note that information and privacy
practices of Shubh Aagaman’s
business partners, advertisers or other sites to which Shubh Aagaman provides
hyperlink(s), may be materially different from this Privacy Policy.
Accordingly, it is recommended that you review the privacy statements and
policies of any such third parties with whom they interact.
This Privacy Policy is an integral part of your User
Agreement with Shubh Aagaman and all capitalized terms used, but not otherwise
defined herein, shall have the respective meanings as ascribed to them in the
User Agreement.
USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA
Please note that the data shared with Shubh Aagaman shall be
primarily processed in India and such other jurisdictions where a third party
engaged by Shubh Aagaman may process the data on Shubh Aagaman’s behalf. By
agreeing to this policy, you are providing Shubh Aagaman with your explicit
consent to process your personal information for the purpose(s) defined in this
policy. The data protection regulations in India or such other jurisdictions
mentioned above may differ from those of your country of residence.
If you have any concerns in the processing your data and
wish to withdraw your consent, you may do so by writing to the following email
id: info@shubhaagaman.com. However, if such processing of data is
essential for us, then we may not be able to serve after your withdrawal of
consent.
A withdrawal of consent by you for us to process your
information may severely inhibit our ability to serve you properly.
TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS
"Personal Information" of User shall
include the information shared by the User and collected by us for the
following purposes:
Registration on the Shubh Aagaman Platform: Information
which you provide while registering on the Shubh Aagaman Platform, including
but not limited to information about your personal identity such as name,
gender, age etc., your contact details such as your email address, postal
addresses, telephone (mobile or otherwise) and/or fax numbers. The information
may also include information such as your banking details (including
credit/debit card) and any other information relating to your income etc. (as
shared by you).
Other information: We may also collect some
other information and documents including but not limited to:
- Booking
history (other than banking details) and other details of transactions
whose booking is processed by you.
- Your
usernames, passwords, email addresses and other security-related
information.
- Data
either created by you and which you wish to store on our servers such as
image files, documents etc.
- Any
Information shared by you disclosed to us including but not limited to
information to be shared by us with the ultimate service provider(s).
HOW WE USE YOUR PERSONAL INFORMATION:
The Personal Information collected maybe used in the
following manner:
While making a booking
While making a booking, we may use Personal Information as
shared to complete your bookings processed by you expeditiously.
We may also use the Information provided by you for
several reasons including but not limited to:
- confirm
the reservations with respective service providers;
- send
booking confirmations by any mode of communication;
- send
any updates or changes to the booking(s);
- allow
our customer service to contact you, if necessary;
- customize
the content of our Shubh Aagaman Platform;
- send
verification message(s) or email(s);
- Validate
and to prevent any misuse or abuse of your account on Shubh Aagaman
platform;
- Pitch
other products or business opportunities by us, our affiliate or associate
entities.
Surveys:
We value opinions and comments from our Users and frequently
conduct surveys, both online and offline. Participation in these surveys is
entirely optional. Typically, the information received is aggregated, and used
to make improvements to Shubh Aagaman Platform and to develop appealing content
and features for Users based on the results of the surveys. Identity of the
survey participants is anonymous unless otherwise stated in the survey.
Marketing Promotions, Research and Programs:
Marketing promotions, research and programs help us to
identify your preferences, develop programs and improve user experience.
Personal Information collected by us for such activities may include contact
information and survey questions. We use such Personal Information to develop
promotions and product improvements. In addition, you may look forward to
receiving periodic marketing emails, newsletters and exclusive promotions. From
time to time we may add or enhance services made available on the Shubh Aagaman
Platform. To the extent these services used by you, we will use the Personal
Information you provide to facilitate the service(s) requested.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
Shubh Aagaman will
retain your Personal Information on its servers for as long as is reasonably
necessary for the purposes listed in this policy. In some circumstances we may
retain your Personal Information for longer periods of time, for instance where
we are required to do so in accordance with any legal, regulatory, tax or
accounting requirements.
Where your personal data is no longer required we will
ensure it is either securely deleted or stored in a way which means it will no
longer be used by the business.
Automatic Logging of Session Data:
Each time you access the Shubh Aagaman platform your session
data gets logged. Session data may consist of various aspects like the IP
address, operating system and type of browser software being used and the
activities conducted by the User while on the Website.
WITH WHOM YOUR PERSONAL INFORMATION IS SHARED
Service Providers and suppliers:
The information provided by you shall be shared with the end
service providers like airlines, hotels, bus service providers, cab rental,
railways or any other suppliers who are responsible for fulfilling your
booking. You may note that while processing a booking for Shubh Aagaman you
authorize us to share the information with the said service providers and
suppliers. It is pertinent to note that Shubh Aagaman does not authorize the
end service provider to use your information for any other purpose(s) except as
may be for fulfilling their part of service. However, how the said service
providers/suppliers use the information shared with them is beyond the purview
and control of Shubh Aagaman as they process Personal Information as
independent data controllers, and hence we cannot be made accountable for the
same. You are therefore advised to review the privacy policies of the
respective service provider or supplier whose services you book on Shubh
Aagaman Platform.
COMPANIES IN THE SAME GROUP:
In the interests of improving personalization and
efficiency, we may, under controlled and secure circumstances, share your
Personal Information with our affiliate or associate entities. This will enable
us to provide you with information about various products and services.
If the assets of Shubh Aagaman are acquired, any and all
information may also be transferred to the acquirer depending upon the nature
of such acquisition. In addition, as part of business
expansion/development/restructuring or for any other reason whatsoever, if we
decide to sell/transfer/assign our business, any part thereof, any of our
subsidiaries or any business units, then as part of such restructuring exercise
the information including the Personal Information collected herein shall be
transferred accordingly.
BUSINESS PARTNERS and THIRD-PARTY VENDORS:
We may also share certain filtered Personal Information to
our corporate affiliates or business partners who may contact to offer certain
products or services, which may include free or paid products / services. Shubh
Aagaman may share your Personal Information to third party that Shubh Aagaman may
engage to perform certain tasks on its behalf, including but not limited to
payment processing, data hosting, and data processing platforms.
We use non-identifiable Personal Information of Users in
aggregate or anonymized form to build higher quality, more useful online
services by performing statistical analysis of the collective characteristics
and behaviour of our User’s, and by measuring demographics and interests
regarding specific areas of the Website. We may provide anonymous statistical
information based on this data to suppliers, advertisers, affiliates and other
current and potential business partners. We may also use such aggregate data to
inform these third parties as to the number of people who have seen and clicked
on links to their websites. Any Personal Information which we collect and which
we may use in an aggregated format is our property. We may use it, in our sole
discretion and without any compensation to you, for any legitimate purpose
including without limitation the commercial sale thereof to third parties.
Occasionally, Shubh Aagaman will hire a third party for
market research, surveys etc. and will provide information to these third
parties specifically for use in connection with these projects. The information
(including aggregate cookie and tracking information) we provide to such third
parties, alliance partners, or vendors are protected by confidentiality
agreements and such information is to be used solely for completing the
specific project, and in compliance with the applicable regulations.
DISCLOSURE OF INFORMATION
In addition to the circumstances described above, Shubh
Aaagaman may disclose User's Personal Information if required to do so:
- by
law, required by any enforcement authority for investigation, by court
order or in reference to any legal process;
- to
conduct our business;
- for
regulatory, internal compliance and audit exercise(s)
- to
secure our systems; or
- to
enforce or protect our rights or properties of Shubh Aagaman or any or all
of its affiliates, associates, employees, directors or officers or when we
have reason to believe that disclosing Personal Information of User(s) is
necessary to identify, contact or bring legal action against someone who
may be causing interference with our rights or properties, whether
intentionally or otherwise, or when anyone else could be harmed by such
activities.
Such disclosure and storage may take place without your
knowledge. In that case, we shall not be liable to you or any third party for
any damages howsoever arising from such disclosure and storage.
HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?
You will occasionally receive e-mail updates from us about
the promotions and offers of Shubh Aagaman services, and other noteworthy
items. We hope you will find these updates interesting and informative. If you wish
not to receive them, please click on the "unsubscribe" link or follow
the instructions in each e-mail message.
HOW WE PROTECT YOUR PERSONAL INFORMATION?
All the information on the Shubh Aagaman Platform are
secured. This means all Personal Information you provide is transmitted using
TLS (Transport Layer Security) encryption. TSL is a proven coding system that
lets your browser automatically encrypt, or scramble, data before you send it
to us. Website has stringent security measures in place to protect the loss,
misuse, and alteration of the information under our control. Whenever you
change or access your account information, we offer the use of a secure server.
Once your information is in our possession we adhere to strict security
guidelines, protecting it against unauthorized access.
WITHDRAWAL OF CONSENT AND PERMISSION
You may withdraw your consent to submit any or all Personal
Information or decline to provide any permissions on its Website as covered
above at any time. In case, you choose to do so then your access to the Website
may be limited, or we might not be able to provide the services to you. You may
withdraw your consent by sending an email to info@shubhaagaman
YOUR RIGHTS QUA PERSONAL INFORMATION
You may access the Personal Information from your registered
account with Shubh Aagaman on Shubh Aagaman Platform. You may also correct your
personal information or delete such information (except some mandatory fields)
from your registered account directly. If you don't have such a user account,
then you write to info@shubhaagaman
ELIGIBILITY TO TRANSACT WITH Shubh Aagaman
You must at least 18 years of age to transact directly with Shubh
Aagamanmake and also to consent to the processing of your personal data.
CHANGES TO THE PRIVACY POLICY
We reserve the rights to revise the Privacy Policy from time
to time to suit various legal, business and customer requirement. We will duly
notify the users as may be necessary.
You may always submit concerns regarding this Privacy
Policy via email to us at info@shubhaagaman . Shubh Aagaman shall endeavour to respond to
all reasonable concerns and inquires.