Who we are and what this covers
This Privacy Policy explains how Shubhaagaman ("we", "us", "our") handles personal data when you use our website, contact us on WhatsApp, Instagram, phone or email, book a tour or stay, or join our app waitlist. We process personal data in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them.
- Business name: Shubhaagaman
- Address: Bansi Kamla Aashirwad, Ved Vihar, Gokul Nagar, DLW Colony, Chitaipur, Kanchanpur, Varanasi, Uttar Pradesh 221106, India
- WhatsApp / phone: +91 88401 55280
- Email: business@shubhaagaman.com
Data we collect
- Contact details: name, phone or WhatsApp number, email, city.
- Trip details: destinations, travel dates, number of travellers, hotel and budget preferences, special requests.
- Traveller documents: ID proof, passport details, visa documents and photographs, only when required for hotel check-in, permits, tickets or visas.
- Payment information: transaction references and invoice details. We do not store full card numbers or UPI PINs; payments are processed by banks or payment providers.
- Job and partnership enquiries: CVs, property details and business information you send us.
- Website usage: basic technical data such as device type and pages visited. Our site may store small preferences in your browser.
How we use your data
- To answer your enquiries and prepare itineraries and quotes.
- To book hotels, transport, tickets, permits and activities on your behalf.
- To send booking confirmations, vouchers, updates and support messages, mostly on WhatsApp.
- To process payments, refunds and invoices and to meet tax and legal requirements.
- To notify you about our app launch if you joined the waitlist.
- To send offers, only if you have agreed. You can stop these at any time.
Consent and legal basis
We process your personal data with your consent, which you give when you message us, submit a form or confirm a booking, and for legitimate uses permitted by law, such as completing a booking you asked for or meeting legal obligations. You may withdraw consent at any time by messaging us. Withdrawing consent does not affect processing already done, and we may be unable to continue a booking that depends on that data.
Who we share data with
We share only what is needed to deliver your trip:
- Hotels, homestays, resorts and other accommodation providers.
- Airlines, railways, bus and cab operators, and local tour guides.
- Visa centres, embassies and permit authorities, where you request help.
- Payment gateways and banks.
- Government authorities where required by law.
We do not sell your personal data.
International trips
For international bookings, your data may be shared with hotels, airlines and service providers outside India. We share it only to provide the services you booked.
How long we keep data
We keep personal data while it is needed for your booking and support, and afterwards for as long as the law requires, for example for tax and accounting records. Copies of identity documents are deleted once they are no longer needed for the trip, unless the law requires us to keep them.
How we protect data
We use reasonable security practices, including limited staff access, secure devices and trusted payment providers. No method of transmission over the internet is completely secure, so please share documents only through the channels our team gives you.
Your rights
You can ask us to:
- Tell you what personal data we hold about you and how it is used.
- Correct, complete or update your data.
- Erase your data, subject to legal retention requirements. See our Account Deletion page.
- Nominate another person to exercise your rights in case of death or incapacity.
- Raise a grievance with us, and if unresolved, with the Data Protection Board of India.
Children
We do not knowingly collect personal data directly from children under 18. Bookings that include children must be made by a parent or legal guardian, who provides the child's details with their consent.
Grievance Officer
For any privacy concern or complaint, contact our Grievance Officer at +91 88401 55280 (WhatsApp) or business@shubhaagaman.com, or by post at our address above. We acknowledge complaints within 48 hours and aim to resolve them within one month.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its updated date.