How to cancel
Send your cancellation request on WhatsApp to +91 88401 55280 from the number used for booking, or email business@shubhaagaman.com, with your name and booking details. The cancellation date is the date we receive your written request.
Tour package cancellations
Unless your quote or confirmation states different terms, the following charges apply:
| When you cancel (before departure) | Cancellation charge |
|---|---|
| 30 days or more | 25% of the package cost |
| 15 to 29 days | 50% of the package cost |
| 7 to 14 days | 75% of the package cost |
| Less than 7 days, or no-show | 100% of the package cost |
Where supplier charges are higher than these slabs, for example for non-refundable hotels, flights, peak-season or festival bookings, the supplier's charges apply. Any special terms are always mentioned in your quote.
Non-refundable items
- Flight, train and bus tickets follow the operator's own cancellation rules.
- Non-refundable hotel rates, permits, entry tickets and visa fees.
- Payment gateway and bank charges.
- Services already used, or unused services during the trip such as skipped sightseeing or meals.
Hotel-only bookings
Cancellation terms for hotel-only bookings follow the hotel's policy, which we share with your quote. Refundable bookings are refunded after deducting any charges the hotel applies.
Cancellations by Shubhaagaman
If we cancel a confirmed trip for reasons within our control, you can choose a full refund of the amount paid or an alternative trip. If a trip is cancelled because of events outside our control such as natural disasters, government orders, strikes or airline cancellations, we will pass on whatever refunds or credits we recover from suppliers, after deducting non-recoverable costs.
Rescheduling
You can ask to move your trip to new dates instead of cancelling. Rescheduling depends on availability and may include supplier charges and any price difference.
Refund timelines
Approved refunds are processed within 7 to 14 working days to the original payment method, or to a bank account you share. Refunds that depend on airlines or hotels are processed after we receive the money from them, which can take longer.
Questions or disagreements
If you think a deduction is wrong, message us with your booking details. We will share a breakdown of charges and try to resolve it fairly.